FAQ’s

How to order on your website?

All of our products are sold exclusively at www.beautylocker.com.au Select the items that you would like to purchase by clicking on the product and then clicking the ‘Add to Cart’ button. Once all of the items that you would like to purchase have been added to your cart, you may proceed to checkout by clicking the ‘Checkout’ button. You will then be asked to enter your billing and shipping information. When you have finished entering your information, you can complete your order by clicking ‘Place Order.’

What should I do if I am unable to place an order?

If you are unable to place an order, we suggest that you clear your browsing history, as well as your cookies. Upon doing so, try placing a new order. If this does not work, please e-mail customer service at: admin@beautylocker.com.au for further assistance.

What types of payment does Beauty Locker accept?
We accept all major credit cards, paypal, and electronic bank transfer through polipay.

How long will it take to receive my package after I have placed my order?
Please allow 1 business day for your order to be processed before shipment. The estimated delivery times are as follows:
Regular Shipping average 2-5 business days (may take up to 10 days for rural areas).
Express Shipping 1-2 days. (Usually next day delivery however depends on location).

How much will shipping my order cost?

The shipping cost varies based on the product size and the size of the order. The cost of shipping can be calculated after you have proceeded to check-out and have chosen your shipping method.

Does Beauty Locker ship internationally?
No, Beauty Locker ships only within Australia.

Authenticity
All official Sigma Beauty brushes will include the following:

  • Laser engraved logo
  • Patent No. D718060

Beauty Locker is an official stockist and only sells authentic products.

Returns
We hope you enjoy every product you purchase from Beauty Locker! However, if you receive a faulty product(s), we will be happy to process a refund or an exchange for you. Please follow the below steps.

  • Email admin@beautylocker.com.au with your order number, an image of the damaged or faulty product, description of what the issue is.
  • Please pack your return in a well-padded envelope or box to prevent damage in transit.
  • Please retain the tracking number of your return package for your records. Beauty Locker is not responsible for return packages that are not received.
  • Original shipping and return shipping charges are non-refundable.
  • Returns received within 60-90 days from the original transaction date will be processed as a store credit or exchange. Any returns received after 90 days will be returned to the sender. Original shipping and return shipping charges are non-refundable.

Please Note
Only items purchased on beautylocker.com.au may be returned. All products purchased else where will not be processed and the package will be returned to the sender.

Returns can be mailed to
Beauty Locker
Attn: Customer Service
PO Box 229
Kenthurst, NSW 2156, Australia

Does Sigma test on animals?
No, Sigma does not conduct, condone, or endorse testing on animals. While some of our natural fiber brushes are made from animal hair, no animals are harmed during the brush-making process.

How do I clean my makeup brushes?
– The First Clean – We recommend cleaning your new Sigma brushes by using a brush cleanser or mild shampoo prior to your first use. When cleaning your brushes, do not fully submerge or wet the brush beyond the metal ferrule as this may cause damage to the handle and loosen the glue within the ferrule.

– The Spot Clean – Daily spot cleaning can be done by using a brush cleanser solution and soft tissue or wash cloth. Add a small amount of brush cleanser to the tissue and gently wipe the bristles back and forth until they are clean.

– The Deep Clean – Deep cleaning your makeup brushes is recommended once a week. Brush cleanser or mild shampoo is ideal for washing, sanitizing and conditioning brushes. Wet your brush with the fluffy part pointing downwards so you don’t get the ferrule wet or drip water down the handle. Place a small amount of cleanser in your hand and gently swirl the brush in the cleanser in a circular motion and rinse. Repeat until all color leaves the brush and squeeze out any excess water. To keep your brushes well-shaped and decrease drying time, we recommend placing them in the Dry’n Shape — Sigma’s patented system guaranteed to dry and shape your brushes within 4-6 hours!
Do you offer a professional makeup artist discount?
We currently do not offer a professional discount.